MyGreenearth Marketplace Policies

Welcome to MyGreenearth.in, India’s eco-friendly online marketplace for sustainable living, interiors, furniture, garden solutions, and lifestyle products.
To ensure a safe, transparent, and reliable experience for both sellers and buyers, we have established the following marketplace policies.

1. Seller Policies

Seller Eligibility

• Only genuine businesses, brands, or individuals offering eco-friendly, home, garden, lifestyle, or fabrication products are allowed.

• Sellers must provide accurate business details including PAN, GSTIN, and bank account information (where applicable).

Product Listings

• Sellers must list products with clear descriptions, specifications, and high-quality images.

• All products must comply with Indian laws, safety standards, and MyGreenearth’s sustainability guidelines.

• Prohibited items include counterfeit goods, hazardous materials, banned substances, or items violating intellectual property rights.

Pricing & Payments

• Sellers must ensure transparent pricing with all taxes and charges included.

• Payments are processed through MyGreenearth’s secure system, with timely disbursements to sellers after order completion.

• Any disputes related to pricing or payments will be resolved as per MyGreenearth’s escalation process.

Order Fulfillment & Delivery

• Sellers must confirm and ship orders within the committed timeline.

• Products should be packaged securely and shipped through MyGreenearth’s logistics network or approved courier partners.

• Delayed dispatch, non-delivery, or misrepresentation of products may lead to penalties or suspension.

Returns & Refunds

• Sellers must honor MyGreenearth’s return and refund policy (applicable for defective, damaged, or incorrect products).

• Refunds are processed to customers after the returned product is received and verified.

2. Buyer Policies

Buyer Responsibilities

• Buyers must provide accurate shipping details and contact information.

• Payments must be made only through MyGreenearth’s secure payment gateway.

• Any misuse of offers, discounts, or fraudulent transactions will lead to account suspension.

Returns & Refunds

• Buyers can request returns within the specified time frame (usually 7–10 days) based on the product category.

• Products must be returned in original condition with packaging, manuals, and accessories intact.

• Refunds will be processed to the original payment method once the seller verifies the return.

3. MyGreenearth Platform Policies

Fair Usage & Trust

• MyGreenearth is committed to maintaining a transparent and eco-conscious marketplace.

• We reserve the right to suspend, delist, or ban sellers/buyers who violate our policies.

• Reviews and ratings must reflect genuine customer experiences—fake or manipulated reviews are prohibited.

Data Privacy

• Customer and seller data is protected under our Privacy Policy.

• MyGreenearth will not sell or misuse personal information for unauthorized purposes.

Dispute Resolution

• Any disputes between buyers and sellers will first be handled through MyGreenearth’s internal support system.

• If unresolved, matters may be escalated to third-party arbitration or handled under Indian law and jurisdiction.

4. Prohibited Activities

To keep MyGreenearth safe and reliable, the following are strictly prohibited:

• Sale of counterfeit or stolen products

• Sale of banned or restricted items

• Misuse of intellectual property rights

• Misleading advertisements or false claims

• Abusive, fraudulent, or illegal activities

5. Policy Updates

MyGreenearth reserves the right to update or amend these policies at any time. Sellers and buyers will be notified of significant changes via email or dashboard notifications.